Warranty

POLICIES / TERMS & CONDITIONS
We believe in our product and value it brings to our customers, our people. Please email us if you are not happy with any MIKOL products so we
can make further improvements to perfect the products. We are reasonable people and will do our best to work any issues out with our customers.
If you are not entirely happy with your new MIKOL accessory, please send it back to us within 15 days.  Must be in original condition and original
packaging for a full refund (shipping not included) EXCEPT FOR CUSTOM CASES WHICH ALSO INCLUDES SPECIAL ENGRAVING/DESIGN. 
  • OUR GUARANTEE

    We guarantee our product for a three-month period from the day it ships. Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your phone). Warranty is only valid with the original purchaser with a valid order# and matching email address.

    DROPS

    The case MAY NOT SURVIVE AN IMPACT FROM DROPPING YOUR DEVICE and thus we do not cover drops in our warranty. While we believe our products to be as durable as possible for natural materials, if you are prone to dropping your smartphones/tablets we recommend bulky rubber cases such as Otterbox and Lifeproof.

    CASE REPLACEMENT PROGRAM

    To thank you for your loyalty if you break your case for any reason we will offer you a 50% discount off the current retail price of a replacement. **TERMS: Limited to identical product. Only usable once. Deal not valid if we are no longer in production of the product **

    COLOR/GRAIN VARIATION

    Due to variations in monitor/screen settings and the wide variation in natural material, images on the website will not match the actual products shipped. The beauty of natural materials is that they are unique and imperfect. Color/grain dissatisfaction will not be a valid reason for a return.

    EXCHANGES/REPLACEMENTS

    All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. The product must be sent back in its original box with all documents it came with. MIKOL does not cover shipping fees for exchanges. At any time, MIKOL reserves the right to place products out-of-stock or to discontinue them indefinitely.  All sales are final if purchased through any discount retailers and is not covered under our warranty program.

     

  • International Shipping

    We ship worldwide. All items ship together according to the longest lead time. The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country’s customs department. By abandoning the package, customer forfeits refund or replacement options.

  • Pricing/Billing/Privacy

    We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is not shipping for a long while. We will absolutely never sell or share your personal with 3rd parties. All data we collect will be used for internal purposes only.

     

  • General

    The preceding terms and conditions govern the sale by MikoL between you the buyer and MikoL LLC. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.